User Panel Ticket
For account, order, connection, and refund questions. Sign in to submit a ticket and add any further details to the same ticket.
support / contact
4NVPN Contact Support
Submit account, subscription, and connection questions through a user panel ticket. Keep your issue details and follow-up replies together to make troubleshooting easier.
No email address required
30-day money-back guarantee
Contact Options
Please use a published contact channel. The only currently available option is a user panel support ticket.
No public contact email is currently listed. Submit your question or troubleshooting screenshots through a support ticket.
Telegram
No Telegram contact account is currently listed. Please handle account and billing questions through a user panel ticket.
Ticket Submission Tips
Describe what happened, the environment, and the checks you’ve already tried. This is more helpful for troubleshooting than simply saying “it doesn’t work.”
Account & Subscription
Tell us which panel page you were using, what steps you took, and what message appeared. No email address is required to create an account; just use a username and password. You may include your username when submitting a question, but never send your password, full subscription link, or other access credentials.
Connections & International Routes
Include your operating system, client name, selected route, error message, and roughly when the issue occurred. Clarify whether the client cannot connect or whether a destination service is inaccessible after connecting. Say whether the issue persists after switching routes or local networks. Hide subscription links and sensitive account details in screenshots.
Payments & Refunds
If you have an order, include its user panel order number, payment method, and current status. 4NVPN supports Alipay / WeChat Pay / USDT and offers a 30-day money-back guarantee. Submit refund requests through a support ticket. See the Terms of Service for applicable rules. Never share payment passwords or wallet private keys.
Use the existing ticket for the same issue. Add new error messages, reproduction steps, or outcomes to keep the full context together.
Replies & Status
This page does not promise a fixed response time. Actual response times depend on the complexity of the issue, the support queue, and any additional information needed. Check your user panel for updates.
Where can I check for a reply?
Sign in to the user panel, open the tickets section, and select the relevant ticket. Reply in the same ticket if you need to add information, and check its status in the panel.
What should I do if I haven’t received a reply?
First, check that your description includes your operating system, route name, or relevant order details. If anything changes, add an update to the existing ticket. Avoid opening multiple tickets for the same issue, as that can split up the troubleshooting context.
What if I can’t sign in?
First, make sure you’re using your original account username, and keep the error message shown on the page. Try again from the user panel login page. If you’re still signed in on another device, use that session to submit a ticket. No separate email or Telegram contact option is listed on this page.