Terms of Service

Service Scope

4NVPN offers network acceleration subscriptions for cross-border access and access to international websites, covering 110+ countries / 150+ routes and supporting Windows / macOS / iOS / Android / Linux. Available routes and client links are shown in the user panel; clients and subscriptions are available after logging in.

The service provides network connectivity. It does not sell accounts, content, or access rights for third-party platforms. Regional policies, account reviews, and content licenses for destination websites are determined by those websites. Connecting through an international route does not guarantee permission to use a destination service.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Users should keep their login credentials and subscription links secure and must not publish them or entrust their management to others. If credentials are exposed or used unexpectedly, change the password promptly, reset the subscription through the panel, and keep any relevant records.

There is no limit on the number of devices connected at the same time, for devices managed by the account holder. This does not authorize reselling, renting, or sharing accounts or subscriptions with others. Splitting a subscription to provide paid or free access to third parties is prohibited, as is repackaging and reselling the service as another product.

Billing and Refunds

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date; when you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They expire when used up and otherwise never expire.

Alipay / WeChat / USDT are supported. Check the plan type, data allowance, and order amount before payment. Monthly subscriptions and data packages are billed differently, and their validity rules should not be confused.

You may request a full refund without giving a reason within 30 days of your first payment. Log in to the user panel and submit a request through the ticket portal, specifying the relevant order. Information needed to verify the order is used only to confirm payment ownership; no reason for the refund is required. Updates and the outcome will be provided through the ticket. These terms do not promise a specific processing or payment time.

Acceptable Use and Account Termination

Users must comply with the laws and regulations applicable in their location and where they use the service, as well as the terms of the platforms they access. Using the service for fraud, infringing others’ rights, distributing unlawful content, malicious attacks, unauthorized system access, or other illegal activities is prohibited.

If any of the above occurs, or if an account is resold, a subscription is shared, or resources are misused in a way that affects other users’ connections, 4NVPN may restrict connections, suspend the subscription, or terminate the account depending on the impact. Users may submit an explanation and request a review through a panel ticket. These measures do not remove any liability required by law or automatically exclude refund rights users may have under applicable law.

Service Availability and Liability

Network performance depends on the local network, device configuration, carrier routing, outbound routes, and the status of the destination service. Route maintenance, upstream changes, or changes to third-party platform rules may interrupt connections or temporarily make some features unavailable. The service does not guarantee a fixed speed, uninterrupted connections, or constant access to any particular platform.

If you encounter a problem, first check your subscription status and client configuration, then report the necessary error details through a ticket. Do not submit passwords, complete subscription links, or other access credentials. 4NVPN remains responsible for obligations that cannot legally be waived. These terms do not limit consumer rights users have under applicable law.

Changes to These Terms and Feedback

When service rules change, 4NVPN will update these terms on this page and revise the last-updated month. Important changes affecting subscription benefits, billing, or refunds will be explained in an announcement on the website or user panel, including how they apply. Benefits attached to orders already in effect will not be reduced retroactively by updates to the page.

If you have questions about these terms, your subscription status, or a refund, submit them through a user panel ticket and include the relevant order information. Plan details can be checked on the plans page. In the event of a dispute, both parties should refer to order records, ticket content, and applicable law.